Privacy Policy

Jazzedge Shop — Last updated: June 2025

This Privacy Policy explains how Jazzedge ® collects, uses, and protects your personal information when you visit or make a purchase at shop.jazzedge.com. By using our shop, you agree to the practices described in this policy.

1. Information We Collect

When you make a purchase or create an account, we may collect:

• Name and email address — to create your account and send purchase confirmation
• Billing address — required for payment processing
• Payment information — processed securely by our payment provider; we do not store your full card details
• Purchase history — to manage your downloads and account
• IP address and browser information — collected automatically for security and analytics

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Create and manage your shop account
• Send order confirmations and account-related emails
• Provide customer support
• Prevent fraud and protect the security of our shop
• Comply with legal obligations

We may also send you occasional emails about new products, lessons, or offers from Jazzedge. You can unsubscribe at any time using the link in any email.

3. Payment Processing

All payments are processed through secure third-party payment processors. Your full credit card number is never stored on our servers. Payment data is encrypted and handled in accordance with PCI-DSS standards.

4. Cookies

Our shop uses cookies to:

• Keep you logged in to your account
• Remember your cart contents
• Understand how visitors use the site (analytics)

You can disable cookies in your browser settings, but some features of the shop may not function correctly without them.

5. Third-Party Services

We use trusted third-party services to operate the shop. These services may receive limited data necessary to perform their function:

• Payment processors — to handle transactions securely
• Email delivery services — to send transactional and marketing emails
• Analytics tools — to understand site traffic and usage (data is anonymized where possible)

These providers are contractually obligated to protect your data and may not use it for their own purposes.

6. Data Retention

We retain your account and purchase information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Download access to purchased files is available for 12 months from the date of purchase. After that period, download links may expire, though your purchase record will remain in our system.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing emails at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at [email protected].

8. Children's Privacy

The Jazzedge Shop is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Note: Homeschool Piano courses are purchased by parents or guardians on behalf of their children. Account holders must be 18 or older.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Links to Other Sites

Our shop may contain links to external sites such as Jazzedge Academy and Homeschool Piano. These sites have their own privacy policies. We are not responsible for the privacy practices of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the shop after changes are posted constitutes your acceptance of the updated policy.